OMS Privacy and Data Handling Policy

Introduction

Synctify, Inc. (“Synctify”, “we”, “us”, “our”) is deeply committed to safeguarding the privacy and security of the data entrusted to us by our users, their customers, and partners. This Privacy and Data Handling Policy describes the practices we adhere to in the collection, processing, storage, usage, sharing, and disposal of data obtained through our services, including but not limited to data originating from Amazon. Our practices are designed to comply with applicable legal and regulatory standards and to ensure the integrity and confidentiality of your data.

Data Collection

Synctify collects information necessary to provide our multi-channel Order Management System (OMS) services efficiently. This includes, but is not limited to:

• Buyer information such as names and shipping addresses
• Order details including product descriptions, quantities, and transaction details
• Inventory levels across various sales channels
• Sales performance data and analytics

Data Processing and Use

The data collected by Synctify is processed to:

• Facilitate order fulfillment and inventory management
• Automate sales order processing and inventory synchronization
• Generate insights and reports to aid in business decision-making
• Improve and personalize our services based on user feedback and usage patterns

Processing activities are conducted with a focus on data minimization and privacy preservation.

Data Storage and Security

Synctify stores data on secure, encrypted servers. Access to this data is strictly limited to authorized Synctify personnel and is governed by our internal data access policies. We implement industry-standard security measures, including encryption and firewall protection, to prevent unauthorized access, disclosure, alteration, or destruction of your personal and business information.

Data Sharing

Synctify does not share data collected from Amazon or any other sources with outside parties, except in the following circumstances:

• When necessary to complete the order lifecycle or fulfill our service obligations, with explicit user consent.
• When required by law or to comply with legal processes.

In cases where third-party shipping services are utilized, we share only the necessary information (buyer’s name and shipping address) and only upon receiving explicit consent from the user.

Data Disposal

When data is no longer required for the provision of Synctify’s services or to comply with legal obligations, it is securely and permanently deleted from our systems. We employ methods of data disposal that ensure the data cannot be reconstructed or retrieved.

Changes to This Policy

Synctify reserves the right to modify this Privacy and Data Handling Policy at any time. Any changes will be effectively immediately upon posting on our website. Users are encouraged to periodically review this policy to stay informed on how we are protecting their information.

Contact Information

Should you have any questions, concerns, or comments about our Privacy and Data Handling Policy, please feel free to reach out to us at legal@synctify.com

This policy is accessible on our website via the URL: https://support.synctify.com/legal. We ensure this document is easily navigable from the homepage and relevant webpages to foster transparency and trust with our users, their customers, and our partners.