{"id":7251,"date":"2026-06-01T11:47:55","date_gmt":"2026-06-01T11:47:55","guid":{"rendered":"https:\/\/support.synctify.net\/?post_type=docs&#038;p=7251"},"modified":"2026-09-03T10:12:41","modified_gmt":"2026-09-03T10:12:41","slug":"new-order-frozen-period","status":"publish","type":"docs","link":"https:\/\/support.synctify.net\/zh\/docs\/synctify-documentation\/orders\/new-order-frozen-period\/","title":{"rendered":"\u65b0\u8ba2\u5355\u51bb\u7ed3\u671f"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7251\" class=\"elementor elementor-7251\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c22c0a0 e-flex e-con-boxed e-con e-parent\" data-id=\"c22c0a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c48d85e elementor-widget elementor-widget-text-editor\" data-id=\"c48d85e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em><span class=\"notion-enable-hover\" data-token-index=\"0\">Last updated: May 28, 2026<\/span><\/em><!-- notionvc: 6c1d0579-8e9e-4f2c-8512-d2db696cef78 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd8921c e-flex e-con-boxed e-con e-parent\" data-id=\"cd8921c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea9b7f1 elementor-widget elementor-widget-heading\" data-id=\"ea9b7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc9f16 elementor-widget elementor-widget-text-editor\" data-id=\"6fc9f16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>New Order Frozen Period<\/strong> feature allows you to automatically hold newly created orders for a set period of time before they are released to the normal fulfillment flow.<\/p><p>When this feature is enabled for an integration, new orders from that integration will first be placed in <strong>On-Hold<\/strong> status. During this period, the order will not be sent to the warehouse yet. This gives your team time to review the order, make necessary changes, or handle cancellation requests before warehouse processing begins.<\/p><p>Once the frozen period ends, eligible order lines will be automatically released and continue to the normal fulfillment process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf9696 elementor-widget elementor-widget-docly_alerts_box\" data-id=\"cbf9696\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_alerts_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        \r\n                    <blockquote class=\"media notice notice-message\">\r\n                <i ><\/i>\r\n                <div class=\"media-body\">\r\n                                            <h5 class=\"title\"> Note<\/h5>\r\n                                        <p>The setting only applies to new orders created after <strong>New Order Frozen Period<\/strong> is enabled.<\/p>\n                <\/div>\r\n            <\/blockquote>\r\n        \r\n        \r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1671c01 e-flex e-con-boxed e-con e-parent\" data-id=\"1671c01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad0775d elementor-widget elementor-widget-heading\" data-id=\"ad0775d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">When should you use New Order Frozen Period?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34c4417 elementor-widget elementor-widget-text-editor\" data-id=\"34c4417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Use <strong>New Order Frozen Period<\/strong> when your team needs a short review window before new orders are fulfilled.<\/p><p>For example, this feature can help when:<\/p><ul><li>Customers request address changes shortly after placing an order.<\/li><li>Customers request order cancellations soon after checkout.<\/li><li>Your team needs time to verify new orders before warehouse processing.<\/li><li>You want to reduce unnecessary warehouse-side actions for orders that may be changed or cancelled shortly after creation.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e90b427 e-flex e-con-boxed e-con e-parent\" data-id=\"e90b427\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1fb1f elementor-widget elementor-widget-heading\" data-id=\"7a1fb1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How New Order Frozen Period works<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd4f24b elementor-widget elementor-widget-text-editor\" data-id=\"cd4f24b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When <strong>New Order Frozen Period<\/strong> is enabled:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04e3896 elementor-widget elementor-widget-docly_list_item\" data-id=\"04e3896\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_list_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"steps-panel\">\r\n                <ol class=\"ordered-list \">\r\n                                                    <li class=\"elementor-repeater-item-02f7f78\">\r\n                                    A new order is created from the connected integration.                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-f2105d6\">\r\n                                    <p>Synctify OMS automatically places the order in <strong>On-Hold<\/strong> status.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-ce681ad\">\r\n                                    <p>The order remains on hold for the duration set in         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Frozen Period Duration (Minutes)<\/span>        <\/span>\r\n        .<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-fb42f39\">\r\n                                    When the frozen period ends, the order is automatically released to the normal fulfillment flow.                                <\/li>\r\n                                                <\/ol>\r\n            <\/div>\r\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0b5ed4 elementor-widget elementor-widget-text-editor\" data-id=\"f0b5ed4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>During the frozen period, the order is not sent to the warehouse.<\/p><p>If a cancellation is created during the frozen period, Synctify OMS will handle the cancellation before the order is released. Order lines with active cancellations will remain on hold and will not be released to fulfillment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4a443c e-flex e-con-boxed e-con e-parent\" data-id=\"a4a443c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6317f64 elementor-widget elementor-widget-heading\" data-id=\"6317f64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Set up New Order Frozen Period\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3de1a9a elementor-widget elementor-widget-text-editor\" data-id=\"3de1a9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can configure <strong>New Order Frozen Period<\/strong> in the integration preferences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e8eb8b elementor-widget elementor-widget-docly_alerts_box\" data-id=\"5e8eb8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_alerts_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        \r\n                    <blockquote class=\"media notice notice-message\">\r\n                <i ><\/i>\r\n                <div class=\"media-body\">\r\n                                            <h5 class=\"title\"> Before you start<\/h5>\r\n                                        <p>Confirm which integration you want to configure and decide how long new orders should remain on hold.<\/p>\n                <\/div>\r\n            <\/blockquote>\r\n        \r\n        \r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1726666 e-flex e-con-boxed e-con e-parent\" data-id=\"1726666\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3da3f3 elementor-widget elementor-widget-heading\" data-id=\"b3da3f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Step 1: Go to Manage Integrations<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d2edc7 elementor-widget elementor-widget-text-editor\" data-id=\"0d2edc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>From Synctify OMS, go to:        <span class=\"direction_steps\">\r\n            <span class=\"direction_step\"> Integrations &gt; Manage Integrations<\/span>        <\/span>\r\n        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8851c85 e-flex e-con-boxed e-con e-parent\" data-id=\"8851c85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78ce7db elementor-widget elementor-widget-heading\" data-id=\"78ce7db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Step 2: Open the integration preferences<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd81f08 elementor-widget elementor-widget-text-editor\" data-id=\"cd81f08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Find the integration you want to configure, then open:         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Settings &gt; Preferences<\/span>        <\/span>\r\n        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-806ecfa elementor-widget elementor-widget-image\" data-id=\"806ecfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"new-order-frozen-period-manage-integrations-settings\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzI2NiwidXJsIjoiaHR0cHM6XC9cL2Fzc2V0cy5zeW5jdGlmeS5uZXRcL3N1cHBvcnRcLzIwMjZcLzA1XC8yODE2NDMzMlwvbmV3LW9yZGVyLWZyb3plbi1wZXJpb2QtbWFuYWdlLWludGVncmF0aW9ucy1zZXR0aW5ncy5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings-1024x559.png\" class=\"attachment-large size-large wp-image-7266\" alt=\"The Manage Integrations page in Synctify OMS with the Settings action highlighted for connected channels.\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings-1024x559.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings-300x164.png 300w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings-768x420.png 768w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings-20x11.png 20w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings-32x17.png 32w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings-1536x839.png 1536w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings-18x10.png 18w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164332\/new-order-frozen-period-manage-integrations-settings.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Open Settings for the integration you want to configure.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aae9065 e-flex e-con-boxed e-con e-parent\" data-id=\"aae9065\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26225ac elementor-widget elementor-widget-heading\" data-id=\"26225ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Step 3: Enable New Order Frozen Period<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e4392 elementor-widget elementor-widget-text-editor\" data-id=\"15e4392\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Find <strong>New Order Frozen Period<\/strong> and enable it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a232e61 e-flex e-con-boxed e-con e-parent\" data-id=\"a232e61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48d0a1b elementor-widget elementor-widget-heading\" data-id=\"48d0a1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Step 4: Set the frozen period duration<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78dead4 elementor-widget elementor-widget-text-editor\" data-id=\"78dead4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Frozen Period Duration (Minutes)<\/span>        <\/span>\r\n        , enter the number of minutes you want new orders to remain on hold.<\/p><p>For example, if you enter         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">30<\/span>        <\/span>\r\n        , new orders from this integration will stay on hold for 30 minutes after they are created.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14d2905 elementor-widget elementor-widget-image\" data-id=\"14d2905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"new-order-frozen-period-preferences-settings\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzI2NywidXJsIjoiaHR0cHM6XC9cL2Fzc2V0cy5zeW5jdGlmeS5uZXRcL3N1cHBvcnRcLzIwMjZcLzA1XC8yODE2NDg0MVwvbmV3LW9yZGVyLWZyb3plbi1wZXJpb2QtcHJlZmVyZW5jZXMtc2V0dGluZ3MucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings-1024x576.png\" class=\"attachment-large size-large wp-image-7267\" alt=\"The integration Preferences settings modal showing the New Order Frozen Period feature enabled and the Frozen Period Duration set to 30 minutes.\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings-1024x576.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings-300x169.png 300w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings-768x432.png 768w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings-20x11.png 20w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings-32x18.png 32w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings-1536x864.png 1536w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings-18x10.png 18w, https:\/\/assets.synctify.net\/support\/2026\/05\/28164841\/new-order-frozen-period-preferences-settings.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Enable New Order Frozen Period and set the frozen period duration in the integration preferences.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4d86bf e-flex e-con-boxed e-con e-parent\" data-id=\"b4d86bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eacb93 elementor-widget elementor-widget-heading\" data-id=\"1eacb93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Step 5: Save your changes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e674dc elementor-widget elementor-widget-text-editor\" data-id=\"3e674dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Save the integration preferences.<\/p><p>After the setting is enabled, only new orders created after this change will automatically enter the frozen period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a267f3e e-flex e-con-boxed e-con e-parent\" data-id=\"a267f3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b6d640 elementor-widget elementor-widget-heading\" data-id=\"0b6d640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Find orders on hold during the frozen period<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9781bb8 elementor-widget elementor-widget-text-editor\" data-id=\"9781bb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Orders that are still within the frozen period are placed in On-Hold status.<\/p><p>You can find on-hold orders from either of the following locations:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e02196 e-flex e-con-boxed e-con e-parent\" data-id=\"7e02196\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8001355 elementor-widget elementor-widget-heading\" data-id=\"8001355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Option 1: From Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-921ee50 elementor-widget elementor-widget-text-editor\" data-id=\"921ee50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Go to Overview and find the <strong>On-Hold<\/strong> card.<\/p><p>Click the         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">On-Hold<\/span>        <\/span>\r\n         card to view orders that are currently on hold.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-208afc5 elementor-widget elementor-widget-image\" data-id=\"208afc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"new-order-frozen-period-overview-on-hold-card\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzI3MSwidXJsIjoiaHR0cHM6XC9cL2Fzc2V0cy5zeW5jdGlmeS5uZXRcL3N1cHBvcnRcLzIwMjZcLzA1XC8yOTE3MzcyMFwvbmV3LW9yZGVyLWZyb3plbi1wZXJpb2Qtb3ZlcnZpZXctb24taG9sZC1jYXJkLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card-1024x576.png\" class=\"attachment-large size-large wp-image-7271\" alt=\"The Overview dashboard in Synctify OMS showing a cursor clicking the On-Hold card in the To-do List section.\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card-1024x576.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card-300x169.png 300w, https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card-768x432.png 768w, https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card-20x11.png 20w, https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card-32x18.png 32w, https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card-1536x864.png 1536w, https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card-18x10.png 18w, https:\/\/assets.synctify.net\/support\/2026\/05\/29173720\/new-order-frozen-period-overview-on-hold-card.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Overview shows the On-Hold card, where you can access orders currently on hold.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7721b86 e-flex e-con-boxed e-con e-parent\" data-id=\"7721b86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0700cf2 elementor-widget elementor-widget-heading\" data-id=\"0700cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Option 2: From Orders<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a33b4 elementor-widget elementor-widget-text-editor\" data-id=\"76a33b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>From the navigation bar, go to:         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Orders &gt; Exception Orders &gt; On-Hold<\/span>        <\/span>\r\n        <\/p><p>This opens the On-Hold tab, where you can view orders that are currently on hold.<\/p><p>Orders held by this feature will show a reason such as:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9613273 elementor-widget elementor-widget-docly_code_syntax_highlighter\" data-id=\"9613273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_code_syntax_highlighter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                    <div class=\"docly-source-code prism\" data-lng-type=\"markdown\">\r\n\t\t\t<pre>\r\n\t\t\t\t<code class=\"language-markdown\">\r\n\t\t\t\t\tOrder held by [Channel Name] \u2014 [duration]-minute new order frozen period is in effect.\t\t\t\t<\/code>\r\n\t\t\t<\/pre>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbcfc60 elementor-widget elementor-widget-image\" data-id=\"dbcfc60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"new-order-frozen-period-on-hold-order-list\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzI3MiwidXJsIjoiaHR0cHM6XC9cL2Fzc2V0cy5zeW5jdGlmeS5uZXRcL3N1cHBvcnRcLzIwMjZcLzA1XC8yOTE3NDEyOFwvbmV3LW9yZGVyLWZyb3plbi1wZXJpb2Qtb24taG9sZC1vcmRlci1saXN0LnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"388\" src=\"https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list-1024x388.png\" class=\"attachment-large size-large wp-image-7272\" alt=\"The Exception Orders On-Hold tab displaying an order with a reason stating a 30-minute new order frozen period is in effect.\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list-1024x388.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list-300x114.png 300w, https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list-768x291.png 768w, https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list-20x8.png 20w, https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list-32x12.png 32w, https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list-1536x582.png 1536w, https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list-18x7.png 18w, https:\/\/assets.synctify.net\/support\/2026\/05\/29174128\/new-order-frozen-period-on-hold-order-list.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Orders in the frozen period appear in the On-Hold tab with a frozen period reason.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cf485c e-flex e-con-boxed e-con e-parent\" data-id=\"5cf485c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0a4c64 elementor-widget elementor-widget-heading\" data-id=\"f0a4c64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Release an order before the frozen period ends<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba4d635 elementor-widget elementor-widget-text-editor\" data-id=\"ba4d635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you review an order and decide it can proceed before the frozen period ends, you can release it manually from the <strong>On-Hold<\/strong> tab.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37b14a1 e-flex e-con-boxed e-con e-parent\" data-id=\"37b14a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc7d1f0 elementor-widget elementor-widget-heading\" data-id=\"cc7d1f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Step 1: Go to the On-Hold tab<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20495a elementor-widget elementor-widget-text-editor\" data-id=\"a20495a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>From the navigation bar, go to:         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Orders &gt; Exception Orders &gt; On-Hold<\/span>        <\/span>\r\n        <\/p><p>You can also access the same list by clicking the <strong>On-Hold<\/strong> card from         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Overview<\/span>        <\/span>\r\n        .<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-240025b e-flex e-con-boxed e-con e-parent\" data-id=\"240025b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab17c81 elementor-widget elementor-widget-heading\" data-id=\"ab17c81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Step 2: Find the order<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-267af71 elementor-widget elementor-widget-text-editor\" data-id=\"267af71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Find the order that you want to release.<\/p><p>Orders held by this feature will show a reason such as:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7abacb elementor-widget elementor-widget-docly_code_syntax_highlighter\" data-id=\"d7abacb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_code_syntax_highlighter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                    <div class=\"docly-source-code prism\" data-lng-type=\"markdown\">\r\n\t\t\t<pre>\r\n\t\t\t\t<code class=\"language-markdown\">\r\n\t\t\t\t\tOrder held by [Channel Name] \u2014 [duration]-minute new order frozen period is in effect.\t\t\t\t<\/code>\r\n\t\t\t<\/pre>\r\n            <\/div>\r\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-217e19e e-flex e-con-boxed e-con e-parent\" data-id=\"217e19e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d2d9f3 elementor-widget elementor-widget-heading\" data-id=\"0d2d9f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Step 3: Open the action menu<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba5b60a elementor-widget elementor-widget-text-editor\" data-id=\"ba5b60a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Action<\/span>        <\/span>\r\n         column, click the more options icon for the order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7db1fb1 elementor-widget elementor-widget-image\" data-id=\"7db1fb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets.synctify.net\/support\/2026\/05\/29175912\/new-order-frozen-period-release-order-action.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"new-order-frozen-period-release-order-action\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzI3OSwidXJsIjoiaHR0cHM6XC9cL2Fzc2V0cy5zeW5jdGlmeS5uZXRcL3N1cHBvcnRcLzIwMjZcLzA1XC8yOTE3NTkxMlwvbmV3LW9yZGVyLWZyb3plbi1wZXJpb2QtcmVsZWFzZS1vcmRlci1hY3Rpb24ucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"356\" src=\"https:\/\/assets.synctify.net\/support\/2026\/05\/29175912\/new-order-frozen-period-release-order-action-1024x356.png\" class=\"attachment-large size-large wp-image-7279\" alt=\"The action menu opened for an on-hold order in Synctify OMS with a cursor selecting the Release Order option.\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/05\/29175912\/new-order-frozen-period-release-order-action-1024x356.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/05\/29175912\/new-order-frozen-period-release-order-action-300x104.png 300w, https:\/\/assets.synctify.net\/support\/2026\/05\/29175912\/new-order-frozen-period-release-order-action-768x267.png 768w, https:\/\/assets.synctify.net\/support\/2026\/05\/29175912\/new-order-frozen-period-release-order-action-20x7.png 20w, https:\/\/assets.synctify.net\/support\/2026\/05\/29175912\/new-order-frozen-period-release-order-action-32x11.png 32w, https:\/\/assets.synctify.net\/support\/2026\/05\/29175912\/new-order-frozen-period-release-order-action-18x6.png 18w, https:\/\/assets.synctify.net\/support\/2026\/05\/29175912\/new-order-frozen-period-release-order-action.png 1130w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Use the action menu in the On-Hold tab to release an order before the frozen period ends.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4bb35a e-flex e-con-boxed e-con e-parent\" data-id=\"d4bb35a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5754ae elementor-widget elementor-widget-heading\" data-id=\"b5754ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Step 4: Click Release Order<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30687a2 elementor-widget elementor-widget-text-editor\" data-id=\"30687a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Click         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Release Order<\/span>        <\/span>\r\n         to release the order before the frozen period ends.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4a2b6b elementor-widget elementor-widget-docly_alerts_box\" data-id=\"a4a2b6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_alerts_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        \r\n                    <blockquote class=\"media notice notice-warning\">\r\n                <i ><\/i>\r\n                <div class=\"media-body\">\r\n                                            <h5 class=\"title\"> Important<\/h5>\r\n                                        <p>Only order lines without active cancellations will be released. If an order line has an active cancellation, that line will remain on hold and continue through the cancellation process.<\/p>\n                <\/div>\r\n            <\/blockquote>\r\n        \r\n        \r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e13e9ff e-flex e-con-boxed e-con e-parent\" data-id=\"e13e9ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db59419 elementor-widget elementor-widget-heading\" data-id=\"db59419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What happens when the frozen period ends?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98df363 elementor-widget elementor-widget-text-editor\" data-id=\"98df363\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When the frozen period ends, Synctify OMS automatically checks the order and releases eligible order lines.<\/p><ul><li>Order lines without active cancellations will move forward to fulfillment.<\/li><li>Order lines with active cancellations will stay on hold.<\/li><li>If all order lines are blocked by cancellations, the order may remain on hold while the cancellation process continues.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c50b39 e-flex e-con-boxed e-con e-parent\" data-id=\"5c50b39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83f3e32 elementor-widget elementor-widget-heading\" data-id=\"83f3e32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Important notes and limitations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f965e3c elementor-widget elementor-widget-text-editor\" data-id=\"f965e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>New Order Frozen Period<\/strong> is configured per integration.<\/li><li>The setting only applies to new orders created after the feature is enabled.<\/li><li>Orders are not sent to the warehouse during the frozen period.<\/li><li>If an order is cancelled during the frozen period, Synctify OMS will prevent cancelled lines from being released to fulfillment.<\/li><li>Clicking         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Release Order<\/span>        <\/span>\r\n         does not override active cancellations.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2c9a1d e-flex e-con-boxed e-con e-parent\" data-id=\"a2c9a1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc6285c elementor-widget elementor-widget-heading\" data-id=\"cc6285c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a299c00 elementor-widget elementor-widget-shortcode\" data-id=\"a299c00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><h3 id=\"faq-new-order-frozen-period\" class=\"arconix-faq-term-title arconix-faq-term-new-order-frozen-period\">New Order Frozen Period<\/h3><div class=\"arconix-faq-accordion-wrap\"><div id=\"faq-7298\" class=\"arconix-faq-accordion-title\">Can I enable New Order Frozen Period for only one integration?<\/div><div id=\"faq-CanIenableNewOrderFrozenPeriodforonlyoneintegration\" class=\"arconix-faq-accordion-content\"><p>Yes. <strong><span class=\"notion-enable-hover\" data-token-index=\"1\">New Order Frozen Period<\/span><\/strong> is configured per integration, so you can enable it for selected integrations only.<!-- notionvc: ead15cc0-434f-44a3-95da-d159d1c87a03 --><\/p>\n<\/div><div id=\"faq-7309\" class=\"arconix-faq-accordion-title\">Can I release an order before the frozen period ends?<\/div><div id=\"faq-CanIreleaseanorderbeforethefrozenperiodends\" class=\"arconix-faq-accordion-content\"><p>Yes. Go to         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Orders &gt; Exception Orders &gt; On-Hold<\/span>        <\/span>\r\n        , find the order, open the action menu, and click         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Release Order<\/span>        <\/span>\r\n        . You can also access the same list from         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Overview &gt; On-Hold<\/span>        <\/span>\r\n        .<\/p>\n<\/div><div id=\"faq-7311\" class=\"arconix-faq-accordion-title\">What happens if a customer cancels the order during the frozen period?<\/div><div id=\"faq-Whathappensifacustomercancelstheorderduringthefrozenperiod\" class=\"arconix-faq-accordion-content\"><p>If a cancellation is created during the frozen period, Synctify OMS will handle the cancellation before the order is released. Lines with active cancellations will not be released to fulfillment.<\/p>\n<\/div><div id=\"faq-7313\" class=\"arconix-faq-accordion-title\">What happens if only part of an order is cancelled?<\/div><div id=\"faq-Whathappensifonlypartofanorderiscancelled\" class=\"arconix-faq-accordion-content\"><p>Order lines without active cancellations can still be released. Cancelled or cancellation-pending lines will remain on hold and continue through the cancellation process.<\/p>\n<\/div><div id=\"faq-7300\" class=\"arconix-faq-accordion-title\">What status will new orders have during the frozen period?<\/div><div id=\"faq-Whatstatuswillnewordershaveduringthefrozenperiod\" class=\"arconix-faq-accordion-content\"><p>New orders will be placed in <strong>On-Hold<\/strong> status during the frozen period.<\/p>\n<\/div><div id=\"faq-7307\" class=\"arconix-faq-accordion-title\">Where can I find orders that are currently on hold?<\/div><div id=\"faq-WherecanIfindordersthatarecurrentlyonhold\" class=\"arconix-faq-accordion-content\"><p>You can find on-hold orders from         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Overview &gt; On-Hold<\/span>        <\/span>\r\n         or from         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Orders &gt; Exception Orders &gt; On-Hold<\/span>        <\/span>\r\n        .<\/p>\n<\/div><div id=\"faq-7305\" class=\"arconix-faq-accordion-title\">Will orders be sent to the warehouse during the frozen period?<\/div><div id=\"faq-Willordersbesenttothewarehouseduringthefrozenperiod\" class=\"arconix-faq-accordion-content\"><p>No. Orders are not sent to the warehouse while they are still in the frozen period.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last updated: May 28, 2026 Overview The New Order Frozen Period feature allows you to automatically hold newly created orders for a set period of time before they are released to the normal fulfillment flow. When this feature is enabled for an integration, new orders from that integration will first be placed in On-Hold status. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5988,"parent":5930,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-7251","docs","type-docs","status-publish","has-post-thumbnail","hentry","no-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"No. Orders are not sent to the warehouse while they are still in the frozen period.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Iris\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/support.synctify.net\/zh\/faq\/will-orders-be-sent-to-the-warehouse-during-the-frozen-period\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"zh_CN\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Synctify Support Center -\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Will orders be sent to the warehouse during the frozen period? - Synctify Support Center\" \/>\n\t\t<meta property=\"og:description\" content=\"No. Orders are not sent to the warehouse while they are still in the frozen period.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/support.synctify.net\/zh\/faq\/will-orders-be-sent-to-the-warehouse-during-the-frozen-period\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-05-30T03:42:32+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-05-30T03:48:45+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Will orders be sent to the warehouse during the frozen period? - Synctify Support Center\" \/>\n\t\t<meta name=\"twitter:description\" content=\"No. Orders are not sent to the warehouse while they are still in the frozen period.\" 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