{"id":8051,"date":"2026-10-17T12:17:39","date_gmt":"2026-10-17T12:17:39","guid":{"rendered":"https:\/\/support.synctify.net\/?post_type=docs&#038;p=8051"},"modified":"2026-10-17T12:18:53","modified_gmt":"2026-10-17T12:18:53","slug":"manage-cancellation-orders","status":"publish","type":"docs","link":"https:\/\/support.synctify.net\/zh\/docs\/synctify-documentation\/orders\/manage-cancellation-orders\/","title":{"rendered":"Manage Cancellation Orders"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8051\" class=\"elementor elementor-8051\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6ef362 e-flex e-con-boxed e-con e-parent\" data-id=\"c6ef362\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3779b1 elementor-widget elementor-widget-text-editor\" data-id=\"e3779b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Last updated: August 7, 2026<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38453d7 e-flex e-con-boxed e-con e-parent\" data-id=\"38453d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa66d13 elementor-widget elementor-widget-heading\" data-id=\"aa66d13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u6982\u89c8<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dde6c4 elementor-widget elementor-widget-text-editor\" data-id=\"8dde6c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u4f7f\u7528 <strong>Cancellations<\/strong> page to review cancellation requests and track their progress across Synctify OMS, your warehouse, and the sales channel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7156075 elementor-widget elementor-widget-text-editor\" data-id=\"7156075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Action Required<\/span>        <\/span>\r\n         tab shows cancellation requests that still require processing. The         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Completed Cancellations<\/span>        <\/span>\r\n         tab shows requests that have reached a completed outcome.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54cda26 elementor-widget elementor-widget-text-editor\" data-id=\"54cda26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Each request uses a multi-stage <strong>Cancellation Status<\/strong> tracker instead of a single status value. The actions available for an order depend on its current cancellation state.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe68e72 e-flex e-con-boxed e-con e-parent\" data-id=\"fe68e72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bbcd88 elementor-widget elementor-widget-heading\" data-id=\"1bbcd88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Review cancellation requests<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-708a7ae elementor-widget elementor-widget-docly_list_item\" data-id=\"708a7ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_list_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"steps-panel\">\r\n                <ol class=\"ordered-list\">\r\n                                                    <li class=\"elementor-repeater-item-ff34739\">\r\n                                    <p>\u524d\u5f80         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Orders &gt; Cancellations<\/span>        <\/span>\r\n        .<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-e2ac0ea\">\r\n                                    <p>Open the         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Action Required<\/span>        <\/span>\r\n         \u6807\u7b7e\u3002<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-c623a9b\">\r\n                                    <p>Locate the order you want to review.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-a99b44c\">\r\n                                    <p>Review the <strong>Cancellation Status<\/strong> tracker and <strong>Requested At<\/strong> date.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-8d12dfd\">\r\n                                    <p>Click the order number to expand its line-item details.<\/p><figure id=\"attachment_8046\" aria-describedby=\"caption-attachment-8046\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115437\/cancellation-orders-action-required.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-8046 size-large\" src=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115437\/cancellation-orders-action-required-1024x529.png\" alt=\"Synctify OMS Cancellations page with the Action Required tab selected, showing order numbers, multi-stage Cancellation Status trackers, Requested At dates, Filter controls, Missing Orders button, and row action menus.\" width=\"1024\" height=\"529\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115437\/cancellation-orders-action-required-1024x529.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115437\/cancellation-orders-action-required-300x155.png 300w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115437\/cancellation-orders-action-required-768x397.png 768w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115437\/cancellation-orders-action-required-1536x793.png 1536w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115437\/cancellation-orders-action-required-18x9.png 18w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115437\/cancellation-orders-action-required.png 1690w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption id=\"caption-attachment-8046\" class=\"wp-caption-text\">Review cancellation requests that still require action.<\/figcaption><\/figure>                                <\/li>\r\n                                                <\/ol>\r\n            <\/div>\r\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-540215f elementor-widget elementor-widget-text-editor\" data-id=\"540215f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The expanded order details may include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3779b10 elementor-widget elementor-widget-text-editor\" data-id=\"3779b10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Line No#<\/strong><\/li><li class=\"translation-block\"><strong>\u4ea7\u54c1 SKU<\/strong><\/li><li><strong>Merchant SKU<\/strong><\/li><li><strong>Ordered Qty<\/strong><\/li><li><strong>Requested Cancellation Qty<\/strong><\/li><li><strong>Remark<\/strong><\/li><li><strong>Cancellation Status<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af14c1 elementor-widget elementor-widget-image\" data-id=\"1af14c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115441\/cancellation-orders-expanded-details.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Expanded cancellation order row in Synctify OMS showing Line No#, Product SKU, Merchant SKU, Ordered Qty, Requested Cancellation Qty, Remark, and Cancellation Status for the order line.\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0NywidXJsIjoiaHR0cHM6XC9cL2Fzc2V0cy5zeW5jdGlmeS5uZXRcL3N1cHBvcnRcLzIwMjZcLzEwXC8xNzExNTQ0MVwvY2FuY2VsbGF0aW9uLW9yZGVycy1leHBhbmRlZC1kZXRhaWxzLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"561\" src=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115441\/cancellation-orders-expanded-details-1024x561.png\" class=\"attachment-large size-large wp-image-8047\" alt=\"Expanded cancellation order row in Synctify OMS showing Line No#, Product SKU, Merchant SKU, Ordered Qty, Requested Cancellation Qty, Remark, and Cancellation Status for the order line.\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115441\/cancellation-orders-expanded-details-1024x561.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115441\/cancellation-orders-expanded-details-300x164.png 300w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115441\/cancellation-orders-expanded-details-768x421.png 768w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115441\/cancellation-orders-expanded-details-1536x842.png 1536w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115441\/cancellation-orders-expanded-details-18x10.png 18w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115441\/cancellation-orders-expanded-details.png 1690w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Review the requested cancellation quantity and line-item details.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5336898 e-flex e-con-boxed e-con e-parent\" data-id=\"5336898\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1e0823 elementor-widget elementor-widget-heading\" data-id=\"e1e0823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Understand cancellation progress<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5581d4 elementor-widget elementor-widget-text-editor\" data-id=\"c5581d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>Cancellation Status<\/strong> tracker shows how a cancellation moves through supplier, warehouse, and sales channel processing. Depending on the request and integration, the tracker may include stages such as:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8cfb85 elementor-widget elementor-widget-text-editor\" data-id=\"a8cfb85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Cancellation Requested<\/strong><\/li><li><strong>Supplier Approved<\/strong><\/li><li><strong>Warehouse Confirmation<\/strong><\/li><li><strong>Channel Confirmation<\/strong><\/li><li><strong>\u5df2\u53d6\u6d88<\/strong><\/li><li><strong>Confirmed<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c47536 elementor-widget elementor-widget-text-editor\" data-id=\"8c47536\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A failed partner update may also appear in the tracker, such as <strong>Warehouse Cancellation Failed<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fbeee7 elementor-widget elementor-widget-docly_alerts_box\" data-id=\"6fbeee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_alerts_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        \r\n                    <blockquote class=\"media notice notice-warning\">\r\n                <i ><\/i>\r\n                <div class=\"media-body\">\r\n                                        <p>A failed warehouse or channel stage means the cancellation has not been fully confirmed by that partner. Review the current result before changing any confirmation settings.<\/p>\n                <\/div>\r\n            <\/blockquote>\r\n        \r\n        \r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e049695 e-flex e-con-boxed e-con e-parent\" data-id=\"e049695\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36ae249 elementor-widget elementor-widget-heading\" data-id=\"36ae249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Override a cancellation confirmation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a25bfa elementor-widget elementor-widget-text-editor\" data-id=\"1a25bfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Use         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Override Confirmation<\/span>        <\/span>\r\n         when the recorded supplier, warehouse, or channel confirmation does not match the actual cancellation result.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-195a333 elementor-widget elementor-widget-docly_list_item\" data-id=\"195a333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_list_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"steps-panel\">\r\n                <ol class=\"ordered-list\">\r\n                                                    <li class=\"elementor-repeater-item-fd9d5ab\">\r\n                                    Open the order's         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">: (More Actions)<\/span>        <\/span>\r\n         menu.                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-e114f5c\">\r\n                                    <p>\u70b9\u51fb         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Override Confirmation<\/span>        <\/span>\r\n        .<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-c48c90d\">\r\n                                    <p>Select the line item you want to update when the order contains multiple items.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-a8042be\">\r\n                                    <p>Review the <strong>Product SKU<\/strong>, <strong>Cancellation Qty<\/strong>, and <strong>Requested At<\/strong> fields.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-8b7bc6f\">\r\n                                    <p>Under         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Supplier Confirmation<\/span>        <\/span>\r\n        , select the appropriate response.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-6ef3620\">\r\n                                    <p>Enter or update the         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Remark<\/span>        <\/span>\r\n         when additional context is needed.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-526afd1\">\r\n                                    <p>Under         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Partner Confirmation<\/span>        <\/span>\r\n        , update         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Warehouse Confirmation<\/span>        <\/span>\r\n         \u6216         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Channel Confirmation<\/span>        <\/span>\r\n         only when the corresponding partner result has been verified.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-35e2982\">\r\n                                    <p>Save the changes.<\/p><figure id=\"attachment_8048\" aria-describedby=\"caption-attachment-8048\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115444\/cancellation-orders-override-confirmation.png\"><img decoding=\"async\" class=\"wp-image-8048 size-large\" src=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115444\/cancellation-orders-override-confirmation-1024x561.png\" alt=\"Override Confirmation dialog in Synctify OMS showing a cancellation line item with Product SKU, Cancellation Qty, Requested At, Supplier Confirmation options, Remark, and Partner Confirmation controls for warehouse and channel confirmation.\" width=\"1024\" height=\"561\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115444\/cancellation-orders-override-confirmation-1024x561.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115444\/cancellation-orders-override-confirmation-300x164.png 300w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115444\/cancellation-orders-override-confirmation-768x421.png 768w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115444\/cancellation-orders-override-confirmation-1536x842.png 1536w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115444\/cancellation-orders-override-confirmation-18x10.png 18w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115444\/cancellation-orders-override-confirmation.png 1690w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption id=\"caption-attachment-8048\" class=\"wp-caption-text\">Override supplier or partner confirmation when the recorded result needs correction.<\/figcaption><\/figure>                                <\/li>\r\n                                                <\/ol>\r\n            <\/div>\r\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcd1ce4 elementor-widget elementor-widget-docly_alerts_box\" data-id=\"fcd1ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_alerts_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        \r\n                    <blockquote class=\"media notice notice-info\">\r\n                <i ><\/i>\r\n                <div class=\"media-body\">\r\n                                        <p>The actions available in the <strong>:(More Actions)<\/strong> menu depend on the cancellation&#8217;s current state. <strong>Override Confirmation<\/strong> is available for cancellation records that have already been accepted or rejected, so not every order shows the same actions.<\/p>\n                <\/div>\r\n            <\/blockquote>\r\n        \r\n        \r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-519f70a e-flex e-con-boxed e-con e-parent\" data-id=\"519f70a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c1046 elementor-widget elementor-widget-heading\" data-id=\"c3c1046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Filter cancellation orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7389f7 elementor-widget elementor-widget-text-editor\" data-id=\"a7389f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u70b9\u51fb         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">\u7b5b\u9009<\/span>        <\/span>\r\n         to narrow the cancellation list. Available filters include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab03a8 elementor-widget elementor-widget-text-editor\" data-id=\"8ab03a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Order No#<\/strong>: Find a specific order.<\/li><li><strong>Channels<\/strong>: Show orders from selected sales channels.<\/li><li><strong>Notification Result<\/strong>: Find orders with a <strong>Shipment Notification Failed<\/strong> \u6216 <strong>Invoice Notification Failed<\/strong> result.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e27d59 elementor-widget elementor-widget-text-editor\" data-id=\"6e27d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The notification filter is separate from the cancellation progress tracker. It does not filter by cancellation stages such as <strong>Cancellation Requested<\/strong> \u6216 <strong>Supplier Approved<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb3ab56 e-flex e-con-boxed e-con e-parent\" data-id=\"fb3ab56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35170bb elementor-widget elementor-widget-heading\" data-id=\"35170bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retrieve a missing order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-188ea6c elementor-widget elementor-widget-text-editor\" data-id=\"188ea6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Use         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Missing Orders?<\/span>        <\/span>\r\n         when an order exists on the sales channel but cannot be found in Synctify OMS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5c492 elementor-widget elementor-widget-docly_list_item\" data-id=\"6d5c492\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_list_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"steps-panel\">\r\n                <ol class=\"ordered-list\">\r\n                                                    <li class=\"elementor-repeater-item-fc0641d\">\r\n                                    <p>\u70b9\u51fb         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Missing Orders?<\/span>        <\/span>\r\n        .<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-df7ddce\">\r\n                                    <p>Select the sales channel.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-c2f577f\">\r\n                                    <p>\u8f93\u5165\u8ba2\u5355\u53f7\u3002<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-a66d130\">\r\n                                    <p>Run the order detection.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-89e4ae1\">\r\n                                    <p>Review the comparison result before choosing an available retrieval action.<\/p>                                <\/li>\r\n                                                <\/ol>\r\n            <\/div>\r\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50d3e43 elementor-widget elementor-widget-text-editor\" data-id=\"50d3e43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The tool first checks whether the selected integration supports retrieving an individual order and whether the order exists on the sales channel. The next available action depends on what is already stored in Synctify OMS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-344b7f4 elementor-widget elementor-widget-image\" data-id=\"344b7f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115448\/cancellation-orders-missing-order.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Missing Orders workflow in Synctify OMS showing the sales channel selector and order number field used to detect whether an order exists on the channel and in OMS before retrieval.\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0OSwidXJsIjoiaHR0cHM6XC9cL2Fzc2V0cy5zeW5jdGlmeS5uZXRcL3N1cHBvcnRcLzIwMjZcLzEwXC8xNzExNTQ0OFwvY2FuY2VsbGF0aW9uLW9yZGVycy1taXNzaW5nLW9yZGVyLnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"561\" src=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115448\/cancellation-orders-missing-order-1024x561.png\" class=\"attachment-large size-large wp-image-8049\" alt=\"Missing Orders workflow in Synctify OMS showing the sales channel selector and order number field used to detect whether an order exists on the channel and in OMS before retrieval.\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115448\/cancellation-orders-missing-order-1024x561.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115448\/cancellation-orders-missing-order-300x164.png 300w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115448\/cancellation-orders-missing-order-768x421.png 768w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115448\/cancellation-orders-missing-order-1536x842.png 1536w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115448\/cancellation-orders-missing-order-18x10.png 18w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115448\/cancellation-orders-missing-order.png 1690w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Detect an order that is missing from Synctify OMS.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17c31a5 elementor-widget elementor-widget-docly_alerts_box\" data-id=\"17c31a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_alerts_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        \r\n                    <blockquote class=\"media notice notice-warning\">\r\n                <i ><\/i>\r\n                <div class=\"media-body\">\r\n                                        <p>When Synctify OMS finds an existing <strong>\u5904\u7406\u4e2d<\/strong>, <strong>\u5f02\u5e38<\/strong>, or <strong>\u6682\u7f13\u5904\u7406<\/strong> order, the tool may offer an option to delete and retrieve the order again. Review the comparison carefully because this action replaces the existing order record.<\/p>\n                <\/div>\r\n            <\/blockquote>\r\n        \r\n        \r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c15e5f1 e-flex e-con-boxed e-con e-parent\" data-id=\"c15e5f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-deb2507 elementor-widget elementor-widget-heading\" data-id=\"deb2507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Add an order remark<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c229eb8 elementor-widget elementor-widget-text-editor\" data-id=\"c229eb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Use         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Create Order Remark<\/span>        <\/span>\r\n         to record internal context for an order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16f78de elementor-widget elementor-widget-docly_list_item\" data-id=\"16f78de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_list_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"steps-panel\">\r\n                <ol class=\"ordered-list\">\r\n                                                    <li class=\"elementor-repeater-item-a5a1869\">\r\n                                    <p>Open the order's         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">: (More Actions)<\/span>        <\/span>\r\n         menu.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-891921a\">\r\n                                    <p>\u70b9\u51fb         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Create Order Remark<\/span>        <\/span>\r\n        .<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-6c90bcb\">\r\n                                    <p>Enter the remark.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-500857c\">\r\n                                    <p>\u70b9\u9009         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Make as On-Hold<\/span>        <\/span>\r\n         when the order should also be placed on hold for manual review.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-337ff2d\">\r\n                                    <p>Save the remark.<\/p>                                <\/li>\r\n                                                <\/ol>\r\n            <\/div>\r\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa6f28f elementor-widget elementor-widget-text-editor\" data-id=\"fa6f28f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Make as On-Hold<\/span>        <\/span>\r\n         is selected, Synctify OMS records the remark and places eligible order lines into an <strong>\u6682\u7f13\u5904\u7406<\/strong> state.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dde6c40 elementor-widget elementor-widget-image\" data-id=\"dde6c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115452\/cancellation-orders-create-remark.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Create Order Remark dialog in Synctify OMS showing the remark field, previous order remarks, and the Make as On-Hold option used to place eligible order lines into an On-Hold state.\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA1MCwidXJsIjoiaHR0cHM6XC9cL2Fzc2V0cy5zeW5jdGlmeS5uZXRcL3N1cHBvcnRcLzIwMjZcLzEwXC8xNzExNTQ1MlwvY2FuY2VsbGF0aW9uLW9yZGVycy1jcmVhdGUtcmVtYXJrLnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"561\" src=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115452\/cancellation-orders-create-remark-1024x561.png\" class=\"attachment-large size-large wp-image-8050\" alt=\"Create Order Remark dialog in Synctify OMS showing the remark field, previous order remarks, and the Make as On-Hold option used to place eligible order lines into an On-Hold state.\" srcset=\"https:\/\/assets.synctify.net\/support\/2026\/10\/17115452\/cancellation-orders-create-remark-1024x561.png 1024w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115452\/cancellation-orders-create-remark-300x164.png 300w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115452\/cancellation-orders-create-remark-768x421.png 768w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115452\/cancellation-orders-create-remark-1536x842.png 1536w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115452\/cancellation-orders-create-remark-18x10.png 18w, https:\/\/assets.synctify.net\/support\/2026\/10\/17115452\/cancellation-orders-create-remark.png 1690w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Add an order remark and optionally place the order on hold.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd1b379 e-flex e-con-boxed e-con e-parent\" data-id=\"dd1b379\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4d5fa2 elementor-widget elementor-widget-heading\" data-id=\"a4d5fa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">View completed cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a39c8 elementor-widget elementor-widget-docly_list_item\" data-id=\"f9a39c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"docly_list_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"steps-panel\">\r\n                <ol class=\"ordered-list\">\r\n                                                    <li class=\"elementor-repeater-item-884d953\">\r\n                                    <p>\u524d\u5f80         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Orders &gt; Cancellations<\/span>        <\/span>\r\n        .<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-6bc5304\">\r\n                                    <p>Open the         <span class=\"direction_steps\">\r\n            <span class=\"direction_step\">Completed Cancellations<\/span>        <\/span>\r\n         \u6807\u7b7e\u3002<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-4f3ccb5\">\r\n                                    <p>Locate the completed cancellation request.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-32b4666\">\r\n                                    <p>Review its <strong>Cancellation Status<\/strong> tracker and <strong>Requested At<\/strong> date.<\/p>                                <\/li>\r\n                                                                <li class=\"elementor-repeater-item-162c017\">\r\n                                    <p>Click the order number to expand its line-item details when needed.<\/p>                                <\/li>\r\n                                                <\/ol>\r\n            <\/div>\r\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Last updated: August 7, 2026 Overview Use the Cancellations page to review cancellation requests and track their progress across Synctify OMS, your warehouse, and the sales channel. The tab shows cancellation requests that still require processing. The tab shows requests that have reached a completed outcome. Each request uses a multi-stage Cancellation Status tracker instead [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5988,"parent":5930,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-8051","docs","type-docs","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Learn how to review cancellation progress, override confirmation results, filter requests, retrieve missing orders, and add order remarks in Synctify OMS.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"The Synctify Team\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/support.synctify.net\/zh\/docs\/synctify-documentation\/orders\/manage-cancellation-orders\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"zh_CN\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Synctify Support Center -\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Manage Cancellation Orders - 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