BigCommerce Integration Guide

Estimated reading: 4 minutes

Last updated: June 10, 2026

Overview

This guide explains how to connect your BigCommerce store with Synctify OMS.

During the setup, you will first create an API account in BigCommerce to generate the connection information. Then, you will copy the Store Hash and Access Token into Synctify OMS to complete the connection.

Before you start

Make sure you can sign in to your BigCommerce admin and create Store-level API accounts.

During the setup, BigCommerce will generate the information you need to connect with Synctify OMS:

Store Hash
Access Token

Important

Your Access Token is sensitive information. Keep it secure and do not share it publicly.

Connecting Synctify OMS with BigCommerce

Step 1. Open Store-level API accounts in BigCommerce

1. Sign in to your BigCommerce admin.

2. Go to Settings .

3. Scroll down to the API section.

4. Click Store-level API accounts .

Step 2. Create a Store-level API account

1. Click Create API account .

2. In Token type, select V2/V3 API token .

3. In Name, enter a clear name, such as Synctify OMS .

4. In the permission list, select the access levels needed for your store data. If you are not sure which permissions to select, start with the permissions related to:

Orders
Products
Customers
Inventory

Select modify for the areas that Synctify OMS needs to update in BigCommerce.

Step 3. Find your Store Hash

Before clicking Save , find your Store Hash from the API path .

For example, if your API Path is:

				
					https://api.bigcommerce.com/stores/XXXXXXXX/v3/

Your Store Hash is:

				
					XXXXXXXX

Copy only the value between /stores/ and /v3/ .

After copying your Store Hash, click Save .

Step 4. Save your Access token

After you click Save , BigCommerce will show a one-time API credentials window.

Copy and securely store the Access token .

Important

This is the only time you can copy the Access token. If you close the window without saving it, you will need to delete the API account and create a new one.

After copying the Access token, click Done .

Step 5. Open the BigCommerce connection in Synctify OMS

1. Sign in to Synctify OMS.

2. Go to Integrations > Connect .

3. Search for BigCommerce .

4. Click Connect on the BigCommerce card.

Step 6. Enter the connection information

In the BigCommerce setup window, enter the following information:

Field	What to enter
Store Hash	Enter the Store Hash from the BigCommerce API Path.
Access Token	Enter the Access Token generated by BigCommerce.

After entering the information:

1. Click Connection Testing to test the connection.

2. After the connection test succeeds, click Submit .

Once submitted, your BigCommerce store account is connected to Synctify OMS.

Troubleshooting

Connection testing failed

If the connection test fails, check the following:

Make sure the Store Hash is copied correctly.
Make sure the Access Token is copied correctly.
Remove any extra spaces before or after the Store Hash or Access Token.
Confirm that the BigCommerce API account has the required permissions for the data you want to sync.

Access Token is missing or lost

If the Access Token is missing or lost, create a new Store-level API account in BigCommerce and use the new token to connect again.

FAQs

bigcommerce-integration-guide

What permissions should I select when creating the API account?

Select the permissions needed for the data you want to sync with Synctify OMS.

If you are not sure, start with the permissions related to orders, products, customers, and inventory. Select modify for the areas that Synctify OMS needs to update in BigCommerce.