New Order Frozen Period

Estimated reading: 5 minutes

Last updated: May 28, 2026

Overview

The New Order Frozen Period feature allows you to automatically hold newly created orders for a set period of time before they are released to the normal fulfillment flow.

When this feature is enabled for an integration, new orders from that integration will first be placed in On-Hold status. During this period, the order will not be sent to the warehouse yet. This gives your team time to review the order, make necessary changes, or handle cancellation requests before warehouse processing begins.

Once the frozen period ends, eligible order lines will be automatically released and continue to the normal fulfillment process.

Note

The setting only applies to new orders created after New Order Frozen Period is enabled.

When should you use New Order Frozen Period?

Use New Order Frozen Period when your team needs a short review window before new orders are fulfilled.

For example, this feature can help when:

Customers request address changes shortly after placing an order.
Customers request order cancellations soon after checkout.
Your team needs time to verify new orders before warehouse processing.
You want to reduce unnecessary warehouse-side actions for orders that may be changed or cancelled shortly after creation.

How New Order Frozen Period works

When New Order Frozen Period is enabled:

A new order is created from the connected integration.
Synctify OMS automatically places the order in On-Hold status.
The order remains on hold for the duration set in Frozen Period Duration (Minutes) .
When the frozen period ends, the order is automatically released to the normal fulfillment flow.

During the frozen period, the order is not sent to the warehouse.

If a cancellation is created during the frozen period, Synctify OMS will handle the cancellation before the order is released. Order lines with active cancellations will remain on hold and will not be released to fulfillment.

Set up New Order Frozen Period

You can configure New Order Frozen Period in the integration preferences.

Before you start

Confirm which integration you want to configure and decide how long new orders should remain on hold.

Step 1: Go to Manage Integrations

From Synctify OMS, go to: Integrations > Manage Integrations

Step 2: Open the integration preferences

Find the integration you want to configure, then open: Settings > Preferences

Step 3: Enable New Order Frozen Period

Find New Order Frozen Period and enable it.

Step 4: Set the frozen period duration

In Frozen Period Duration (Minutes) , enter the number of minutes you want new orders to remain on hold.

For example, if you enter 30 , new orders from this integration will stay on hold for 30 minutes after they are created.

Step 5: Save your changes

Save the integration preferences.

After the setting is enabled, only new orders created after this change will automatically enter the frozen period.

Find orders on hold during the frozen period

Orders that are still within the frozen period are placed in On-Hold status.

You can find on-hold orders from either of the following locations:

Option 1: From Overview

Go to Overview and find the On-Hold card.

Click the On-Hold card to view orders that are currently on hold.

Option 2: From Orders

From the navigation bar, go to: Orders > Exception Orders > On-Hold

This opens the On-Hold tab, where you can view orders that are currently on hold.

Orders held by this feature will show a reason such as:

				
					Order held by [Channel Name] — [duration]-minute new order frozen period is in effect.

Release an order before the frozen period ends

If you review an order and decide it can proceed before the frozen period ends, you can release it manually from the On-Hold tab.

Step 1: Go to the On-Hold tab

From the navigation bar, go to: Orders > Exception Orders > On-Hold

You can also access the same list by clicking the On-Hold card from Overview .

Step 2: Find the order

Find the order that you want to release.

Orders held by this feature will show a reason such as:

				
					Order held by [Channel Name] — [duration]-minute new order frozen period is in effect.

Step 3: Open the action menu

In the Action column, click the more options icon for the order.

Step 4: Click Release Order

Click Release Order to release the order before the frozen period ends.

Important

Only order lines without active cancellations will be released. If an order line has an active cancellation, that line will remain on hold and continue through the cancellation process.

What happens when the frozen period ends?

When the frozen period ends, Synctify OMS automatically checks the order and releases eligible order lines.

Order lines without active cancellations will move forward to fulfillment.
Order lines with active cancellations will stay on hold.
If all order lines are blocked by cancellations, the order may remain on hold while the cancellation process continues.

Important notes and limitations

New Order Frozen Period is configured per integration.
The setting only applies to new orders created after the feature is enabled.
Orders are not sent to the warehouse during the frozen period.
If an order is cancelled during the frozen period, Synctify OMS will prevent cancelled lines from being released to fulfillment.
Clicking Release Order does not override active cancellations.

FAQ

New Order Frozen Period

Can I enable New Order Frozen Period for only one integration?

Yes. New Order Frozen Period is configured per integration, so you can enable it for selected integrations only.

Can I release an order before the frozen period ends?

Yes. Go to Orders > Exception Orders > On-Hold , find the order, open the action menu, and click Release Order . You can also access the same list from Overview > On-Hold .

What happens if a customer cancels the order during the frozen period?

If a cancellation is created during the frozen period, Synctify OMS will handle the cancellation before the order is released. Lines with active cancellations will not be released to fulfillment.

What happens if only part of an order is cancelled?

Order lines without active cancellations can still be released. Cancelled or cancellation-pending lines will remain on hold and continue through the cancellation process.

What status will new orders have during the frozen period?

New orders will be placed in On-Hold status during the frozen period.

Where can I find orders that are currently on hold?

You can find on-hold orders from Overview > On-Hold or from Orders > Exception Orders > On-Hold .

Will orders be sent to the warehouse during the frozen period?

No. Orders are not sent to the warehouse while they are still in the frozen period.

New Order Frozen Period

Overview

Note

When should you use New Order Frozen Period?

How New Order Frozen Period works

Set up New Order Frozen Period​

Before you start

Step 1: Go to Manage Integrations

Step 2: Open the integration preferences

Step 3: Enable New Order Frozen Period

Step 4: Set the frozen period duration

Step 5: Save your changes

Find orders on hold during the frozen period

Option 1: From Overview

Option 2: From Orders

Release an order before the frozen period ends

Step 1: Go to the On-Hold tab

Step 2: Find the order

Step 3: Open the action menu

Step 4: Click Release Order

Important

What happens when the frozen period ends?

Important notes and limitations

FAQ

New Order Frozen Period

Set up New Order Frozen Period