Remittance Reconciliation

Estimated reading: 7 minutes

Last updated: May 27, 2026

Overview

Remittance Reconciliation helps your finance team review payment information, match payments with invoices or adjustments, and resolve payment differences in one workspace.

When a remittance advice is received, Synctify OMS organizes the payment information into a structured record with payment details, line items, adjustments, references, and attachments. You can use this page to review payment status, check which items are matched or unmatched, handle exceptions, and mark the remittance as resolved after reconciliation is complete.

What you can do with Remittance Reconciliation

With Remittance Reconciliation, you can:

Review incoming payment advice records in a centralized queue
See payment details such as payment number, trace number, payer, amount, currency, channel, and payment date
Check whether payment line items are matched to OMS invoices
Manually link unmatched items to invoices or order adjustments
Record deductions or remittance adjustments
Resolve payment differences such as underpayments or overpayments
Discard line items that should not be included in the reconciliation
Export remittance data as XLSX or CSV reports
Mark a remittance as resolved once all required items are reviewed

Remittance and match statuses

Remittance Advice uses statuses to help you understand where each payment is in the reconciliation process.

Note

Remittance status and match status are different. Remittance status shows where the full remittance is in the review lifecycle, while match status shows whether individual line items have been matched, require review, or have been excluded.

Status / Match status	Meaning
Needs Review	The remittance requires user review
Unmatched	One or more line items have not been matched to an invoice or adjustment
Matched	The line item has been matched successfully
Partial	Some items are matched, but others still require review
Exception	The item requires manual handling, usually because of a difference or mismatch
Discarded	The line item has been excluded from the current reconciliation
Resolved	The full remittance has been reviewed and locked

Once a remittance is marked as Resolved, it is locked and can no longer be edited.

When to use Remittance Reconciliation

Use Remittance Reconciliation when you need to reconcile a payment received from a channel, marketplace, or external payment source against invoices or adjustments in OMS.

Common use cases include:

A payment includes multiple invoice references
A payment line item cannot be automatically matched to an invoice
The paid amount is different from the invoice amount
A deduction or adjustment needs to be recorded
Finance needs to confirm whether a remittance has been fully reviewed
A report is needed for payment reconciliation

Review a remittance advice

Go to the Finance > Remittance Reconciliation page.
Use the Needs Review tab or filters to find the remittance you want to review.
Open a remittance record to view the details.
Review the payment summary, line items, adjustments, references, and attachments.
Check each line item’s match status.
Take action on any unmatched or exception items.
Once all required items are handled, mark the remittance as resolved.

Find a remittance in the queue

You can use filters to narrow down the remittance queue.

Available filters may include:

Channel
Status or match status

You can also search by:

Payment number
Trace number
Payer name

Each remittance record in the queue shows key information such as payment amount, currency, payment date, channel, payer, match status, and the number of unmatched or exception items.

Review the remittance detail page

The remittance detail page shows all information needed for reconciliation.

You may see the following sections:

Header information: General payment information such as payment number, payer, payee, channel, source, payment date, and status.
Payment summary: Payment amount and difference information
Line items: Individual payment details that may need to be matched or reviewed
References: Related reference numbers or documents
Adjustments: Header-level or line-level adjustments
Available actions: Actions you can take based on the current status

Handle unmatched or exception line items

If a line item is unmatched, you can manually handle it in one of the following ways by clicking Link or Discard .

Handle unmatched line items

Link to an invoice

Use Link Invoice when the line item should be matched to an existing OMS invoice.

If the paid amount matches the invoice amount, the item will be marked as matched. If the amount does not match, the item may be marked as an exception and require additional handling.

Link to an order adjustment

Use Link Order Adjustment when the payment line corresponds to an order-level adjustment instead of an invoice.

Record a deduction

Use Record Deduction when the payer deducted an amount from the payment and the deduction should be recorded.

You may need to provide a reason code and description so the deduction can be tracked properly.

Resolve a payment difference

If a line item is matched but the paid amount does not equal the expected amount, it may be marked as an exception.

To resolve the exception, choose how the difference should be handled:

Difference handling option	Use when
Adjustment	The difference should be recorded as a structured adjustment
Write-off	The company decides not to collect the remaining difference
Outstanding balance	The company still intends to collect the remaining amount

Depending on the option selected, you may be required to enter a reason code or explanation.

Discard or resume a line item

Use Discard when the line item should not be included in the current reconciliation.

Discarded items are excluded from pending exception handling. If needed, you can use Resume to bring a discarded item back into the review process.

Resolve and export remittance advice

Mark a remittance as resolved

You can mark a remittance as resolved after all actionable line items have been reviewed.

Before resolving, make sure that:

All unmatched items have been handled
All exception items have been resolved
Any required deduction, adjustment, write-off, or outstanding balance information has been entered
The remittance still contains valid items for reconciliation

To resolve a remittance:

Open the remittance detail page.
Review all line items and exceptions.
Confirm that no required actions remain.
Click Mark Resolved .
Confirm the action.

After the remittance is resolved, it will be locked and can no longer be modified.

Exporting remittance reports

You can export remittance data from the Reports page for reporting or offline review.

To export a remittance report:

Go to Reports .
In Available Reports, find Remittance Advice.
Click Generate .
Go to Reports and generate the Remittance Advice report from the Available Reports list.
In the Request Report window, select the filters you want to apply, such as payment date range, channels, payment number, or payment status.
Choose an export format.
Click Request Report .
Select filters, choose CSV or XLSX, and request the report.

Supported export formats:

XLSX
CSV

Exported reports may include both remittance-level summary information and line item details. If a line item has not been matched, the OMS order or invoice fields may be blank in the exported report.

Notes and limitations

Automatic matching currently supports exact matching only.
Matching is limited to the same channel. Items cannot be matched across different channels.
The same invoice or order adjustment cannot be linked to multiple remittance line items at the same time.
Discarded items are not treated as pending exceptions.
A resolved remittance is locked and cannot be edited.
Attachments can be associated with a remittance, but uploading new attachments directly from this workflow may not be supported.

Reference

Term	Meaning
Remittance Advice	A payment advice record used for payment reconciliation
Line Item	An individual payment detail inside a remittance
Match	The system or user has linked the item to an OMS invoice or adjustment
Unmatched	No corresponding OMS record has been linked yet
Exception	The item requires manual review or difference handling
Deduction	An amount deducted by the payer
Write-off	A difference the company decides not to collect
Outstanding Balance	A difference the company still intends to collect
Resolved	The remittance has been fully reviewed and locked

Remittance Reconciliation

Overview

What you can do with Remittance Reconciliation

Remittance and match statuses

Note

When to use Remittance Reconciliation

Review a remittance advice

Find a remittance in the queue

Review the remittance detail page

Handle unmatched or exception line items

Handle unmatched line items

Link to an invoice

Link to an order adjustment

Record a deduction

Resolve a payment difference

Discard or resume a line item

Resolve and export remittance advice

Mark a remittance as resolved

Exporting remittance reports

Notes and limitations

Reference

Glossary